These Terms of Service ("Terms") govern your use of Occupella, an AI-powered assistant for property managers ("Occupella," "we," "us," or "our"). By creating an account or using the service, you agree to these Terms. If you are using Occupella on behalf of a company, you represent that you have authority to bind that company.
1. The service
Occupella provides a conversational assistant that helps property-management teams work with their operational data — including systems your company connects, such as Buildium and Google Workspace — plus notifications, reminders, and reference information relevant to managing rental properties.
2. Accounts
You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. Notify us promptly of any unauthorized use.
3. SMS / text-messaging terms and conditions
Program description. Occupella sends customer care and account/operations notification text messages — for example rent reminders, maintenance updates, task notifications, and appointment confirmations — to individuals who have opted in to receive them. Consent to receive text messages is not a condition of any purchase. The full program disclosure — who sends the messages, how consent is obtained and recorded, sample messages, and how to stop them — is on our SMS Program & Consent page.
Opting out. You can cancel the SMS service at any time by replying STOP to any message. After you send STOP, we will send one final message to confirm that you have been unsubscribed, and you will no longer receive SMS messages from us. To rejoin, reply START or sign up again as you did the first time.
Help. If you are experiencing issues with the messaging program, reply HELP for assistance, or contact us directly at team@occupella.com.
Carriers are not liable for delayed or undelivered messages.
Message and data rates may apply for any messages sent to you from us and to us from you. Message frequency varies. If you have questions about your text plan or data plan, contact your wireless provider.
Privacy. If you have any questions regarding privacy, please read our Privacy Policy.
4. Acceptable use
You agree not to misuse the service. Among other things, you will not use Occupella to violate any law — including fair-housing, consumer-protection, debt-collection, or telemarketing laws — to send unsolicited messages, to infringe others' rights, to attempt to gain unauthorized access to any system, or to interfere with the operation of the service.
5. AI outputs and informational content — not professional advice
- Occupella uses artificial intelligence. AI-generated responses may contain errors or omissions. Review outputs before relying on them or taking action based on them.
- Regulatory and legal reference information provided by the service (for example, summaries of landlord-tenant rules, deadlines, or fee limits) is provided for general informational purposes only, may not reflect the most current law, and is not legal advice. Verify the controlling statute or ordinance and consult a licensed attorney in the relevant jurisdiction before executing deposit dispositions, termination or eviction notices, rent increases, screening decisions, or similar actions.
- You retain sole responsibility for your business decisions and your compliance with applicable law.
6. Third-party services
The service interoperates with third-party systems you choose to connect (such as Buildium and Google). Your use of those systems is governed by their own terms, and you authorize Occupella to access them on your behalf when you connect them. We are not responsible for third-party services.
Occupella acts as your service provider, not a licensee. When you connect a third-party system using credentials issued under your own account (for example, a Buildium Open API key created in your Buildium account), Occupella accesses that system solely as your agent and service provider, on your instructions, under your license with that provider. Occupella does not claim, receive, or sub-license any rights under that license. You are responsible for maintaining a plan with the provider that permits API access (for Buildium, their Open API requires an eligible subscription) and for your compliance with the provider's terms.
Deletion of synced data on disconnect. When you disconnect a third-party integration, or your license with that provider ends, Occupella immediately and permanently deletes the data synced from that provider. For Buildium, this means the entire synced portfolio mirror — properties, units, leases, tenants, financial records, tasks and work orders, vendors, and the analytics Occupella computed from them. Reconnecting later re-syncs current data from the provider. Content you authored in Occupella (such as conversation history and documents you uploaded) is not provider-API data and is retained until you delete it or close your account; you may request full account erasure at any time as described in our Privacy Policy.
7. Intellectual property
Occupella and its software, design, and content (excluding your data) are owned by us or our licensors. Your company retains all rights to the data it connects to or creates in the service.
The desktop application. Occupella offers a downloadable desktop application. Subject to these Terms and to your account remaining in good standing, we grant you a personal, non-exclusive, non-transferable, revocable licence to install and use it on devices you control, for the purpose of using the service. You may not sell, rent, sub-license or redistribute it, remove or alter its notices, or reverse-engineer, decompile or disassemble it except where that restriction is unenforceable where you live. The application is covered by the same disclaimers and liability limits as the rest of the service (Sections 9 and 10). It may update itself so that it keeps working with the service. If your access to the service ends, this licence ends with it and you should uninstall the application.
8. Termination
You may stop using the service at any time. We may suspend or terminate access for violation of these Terms or to protect the service and its users. Upon termination, your right to use the service ends; provisions that by their nature should survive (including Sections 5, 9, and 10) survive.
9. Disclaimers
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT OUTPUTS WILL BE ACCURATE OR COMPLETE.
10. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, OCCUPELLA WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING FROM OR RELATED TO YOUR USE OF THE SERVICE. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF THESE TERMS OR THE SERVICE WILL NOT EXCEED THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE TWELVE MONTHS BEFORE THE CLAIM AROSE (OR ONE HUNDRED US DOLLARS IF YOU HAVE PAID NOTHING).
11. Changes to these Terms
We may update these Terms from time to time. We will post the updated version on this page and revise the "Last updated" date above. Continued use of the service after changes take effect constitutes acceptance.
12. Contact
These Terms are an agreement between you and Oscar Ventures LLC, the operator of Occupella. Questions about them: team@occupella.com.